Refund policy

REFUND POLICY

We want you to be satisfied with your order.

You can request a refund if:

Item is damaged or defective

You received the wrong product

Order was not delivered

Refund requests must be made within 7–14 days after delivery.

To request a refund, contact support with:

Order number

Photo evidence (if damaged or wrong item)

Refunds are processed after review and approval.

RETURN POLICY 

We want you to be happy with your purchase.

Return Eligibility

You may request a return if:

You received the wrong item.

Your item arrived damaged or defective.

Your item arrived with a manufacturing fault.

To be eligible for a return, please contact us within 7 days of receiving your order and include:

Your order number

A description of the issue

Clear photos of the item and packaging (if applicable)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Opened or used beauty and skincare products

Products damaged through misuse

Items marked as final sale

Return Process

Once your return request is approved, we will provide instructions for the next steps. Please do not send items back without contacting us first.

Refunds

After we receive and inspect the returned item (if a return is required), we will notify you of the outcome. Approved refunds will be processed to your original payment method through PayFast.

If you have any questions about returns, please contact our customer support team at support@voltareo.co.za